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Terms of Trade

Payment Details

We regret that experience has forced us to ask for a non-refundable deposit equivalent to one night’s stay per room to confirm the booking. The balance is due on departure.

We accept the following forms of payment: cash, cheque and bank transfer.

Prices are per room per night (based on 2 people sharing) and include Full Cumbrian breakfast and all taxes.

Cancellation

Your deposit is non-refundable.

In the unlikely event of your booking being cancelled or curtailed, we are entitled by law to charge for booked accommodation not taken up. If cancellation occurs within 14 days of arrival the full charge for your booked stay will apply.

We will endeavour to re-let the accommodation on your behalf and if successful we will refund the cost less the non-refundable deposit.

Non-availability

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival & Departure

Your accommodation is available to you from 3pm on the day of arrival, unless otherwise arranged. Please be ready to leave your accommodation by 11.00am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

Damages and Breakages

You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge for repair or making good if the damage or breakage is significant. We may make an additional charge if you did not report this.

Liability

We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Children

We accept children and babies.

Pets

Well behaved pets are permitted in specific rooms and BY PRIOR ARRANGEMENT ONLY.